Shipping & Returns Policies

SHIPPING POLICY

(For Return Policy, see next section)

Shipping Rates

$7 flat-rate shipping within the U.S.
FREE shipping on U.S. orders over $100
If you paid $7 shipping for your first order, additional orders placed the same day (12:00 a.m.–11:59 p.m.) ship free
If you placed multiple orders totaling $100+ in one day but didn't get free shipping, contact customer service for a store credit refund
$20 flat-rate shipping to Canada (free shipping not available for Canadian orders)

Tracking & Confirmation

Once your order is packed and ready to ship or pick up, you’ll receive an email with tracking information.

❌ Order Cancellations

Regular orders: May be canceled before shipment with a 10% cancellation fee (refunded as store credit)
Preorders & live box orders: May be canceled before shipment with a 20% cancellation fee (refunded as store credit)
Beauty/Self-care product orders: May be canceled before shipment with a 20% cancellation fee (refunded as store credit)
Orders that are already processed or shipped cannot be canceled or changed. You may still return eligible items within 7 days of delivery (if you have REDO protection)

Shipping Schedule

Orders are processed after 8:30 a.m. and ship Mondays, Wednesdays, and Fridays
Please double-check your shipping address—we ship quickly, and there's limited time to correct it
If you need to update your address, email wecare@shopsistersinstyle.com ASAP. We'll do our best, but changes are not guaranteed

Responsibility After Shipment

Once a package is handed to the shipping carrier (USPS, UPS, or FedEx), we are not responsible for lost, damaged, or stolen items. We recommend adding REDO Delivery Guarantee at checkout.

Preorders & Live Box Orders

Estimated Time of Arrival (ETA) is listed in product descriptions
Preorders & live box orders: May be canceled before shipment with a 20% cancellation fee (refunded as store credit)
Beauty/Self-care product orders: May be canceled before shipment with a 20% cancellation fee (refunded as store credit)

✅ Additional Protections at Checkout

REDO Delivery Guarantee

Protects your order from loss, damage, or delay
File a claim with REDO for products to get money back to your orginial payment.
They will provide you a FREE return label
Optional add-on available at checkout
If not purchase REDO, the products are FINAL sale. Also, we won't be responsible if it is loss, theft, or damage during transit.

Local Pickup

You’ll receive an email when your order is ready
If not picked up within 14 days, a 20% restocking fee will be deducted and a refund issued to your original form of payment
Someone else can pick up your order, but please email us with their name beforehand

RETURN POLICY

All products are FINAL SALE. If you want to return back the final sale product, you can add REDO to the order for 7 days claim eligiblity.

Before sending anything back to REDO, make sure your item meets these requirements:

✅ Items Must Be:

Unworn & unwashed
In original clear plastic packaging with label tags
Free of makeup, deodorant, pet/human hair, smoke, or perfume
Have original tags attached

If unsure, email wecare@shopsistersinstyle.com before starting a return.

How to Start a Return:

Review the conditions above
Go to the Return Portal on your APP or click here to start a return.
Enter your order number and email
If approved, you'll receive a return label
- If you bought REDO coverage, the label is free
- If not, you have to keep item. All products are FINAL.
Do not mail anything until you've submitted your return and received approval

⚠️ Important Notes After Submitting a Return:

You must ship items within 3 days of receiving the return label
Items returned worn, stained, or with odors/hair will be returned to you at your cost
Unauthorized or late returns may not be accepted
Include your packing slip or write your name, order number, and items being returned
We reserve the right to deduct any loyalty credits or game rewards used

Damaged or Defective Item?

We’re sorry! Submit a return via the REDO or email us at wecare@shopsistersinstyle.com

Last updated: February 6, 2026
Questions? Contact the SISO team: wecare@shopsistersinstyle.com